Frequently Asked Questions

Pricing starts from $12.50 AUD per hour for a full-time offshore staff member. This is an all-inclusive cost that covers employment, payroll, equipment, workspace, and HR management. Contact us for a custom quote based on your specific role requirements.

Most clients have their new offshore team member ready to start within 2–4 weeks of completing their strategy call and confirming requirements. The exact timeline depends on the role and the availability of suitable candidates.

No. WorkMate Pro provides all necessary equipment including computers, headsets, and high-speed internet access from our professional Philippines office. Your team member arrives ready to work on day one.

Yes. After we source and shortlist candidates, you review their profiles and conduct interviews before making your final selection. You always have the final say on who joins your team.

Yes. All WorkMate Pro staff work full-time hours aligned to your Australian business schedule. They are available to you during your regular work hours, using your preferred communication tools.

WorkMate Pro is a full-time model. We do not offer part-time or shared staffing arrangements. This ensures your team member is fully dedicated to your business, builds deep product and process knowledge, and delivers consistent, reliable output.

Our staff are experienced with a wide range of tools including Microsoft Office, Google Workspace, CRM platforms, project management tools, accounting software, and design applications. Specific software requirements are factored into the recruitment brief.

You manage the work directly using your preferred tools — Slack, Teams, Zoom, email, or whatever your business already uses. WorkMate Pro handles employment, payroll, and HR in the background so you can focus entirely on directing the work.

No. There are no upfront recruitment fees or setup costs. You pay a straightforward monthly fee once your team member starts, with no hidden extras.

Your monthly fee covers your staff member's salary, all employment and payroll management, equipment, workspace, HR support, and WorkMate Pro's management services. There are no additional charges on top of this.

Yes. If your offshore team member is not the right fit within the first 3 months, WorkMate Pro will recruit and place a replacement at no additional cost. We stand behind the quality of our placements.

Yes. WorkMate Pro clients receive access to our onboarding and training toolkit to help you effectively integrate your new offshore team member. This includes best-practice guides for remote management, onboarding checklists, and communication templates.