Build a team to handle more customer enquiries
Offshore Staffing
An offshore customer support specialist is a full-time remote professional who manages your customer interactions across phone, email, live chat, and social media. They work exclusively for your business, building deep knowledge of your products, services, and processes.
Don't let customer enquiries go unanswered. WorkMate Pro helps Australian businesses build dedicated offshore customer support teams who handle enquiries, resolve issues, and keep customers happy — aligned to your business hours.
What They Do
Best Fit
The Numbers
Hiring locally in Australia costs significantly more — and that's before recruitment fees and office overheads.
Hiring Locally (AUS)
$55,000–$75,000 per year
Plus super, recruitment fees & overheads
With WorkMate Pro
Save 50%–70%
All-inclusive monthly cost, no hidden fees
How It Works
From your first call to your first day with a new team member — we handle the heavy lifting.
We understand your business, the role you need, and your goals in a 30-minute no-obligation conversation.
Our recruitment team identifies candidates with the right skills and experience, presenting you with a curated shortlist.
Meet shortlisted candidates, review their work, and choose your hire. We coordinate interviews and support your selection.
We handle employment contracts, payroll setup, and office onboarding. Your new team member starts ready to work.
From day one, your offshore team member works within your business using your preferred communication tools.
FAQs
Yes. Candidates have excellent spoken and written English and are experienced with VOIP phone systems, softphones, and Australian customer communication standards.
Through a structured onboarding process. We recommend providing a knowledge base, FAQs, and product documentation. Your offshore support specialist will develop deep product knowledge quickly.
Candidates are experienced with Zendesk, Freshdesk, HubSpot, Intercom, and most major customer support platforms. Specific tools are confirmed during recruitment.
Standard engagements are Monday–Friday aligned to your business hours. Weekend coverage can be arranged if required — discuss this during your strategy call.
Book a free, no-obligation strategy call with our WA-based team. We'll walk you through how offshore hiring works and help you find the right fit for your business.
Or download our Employer VA Checklist to get started.